4 points | by petethomas 9 hours ago
4 comments
We shouldn't have any expectation of talking to a real person in a customer service role ever again to be honest, especially over a text interface. Chatbots are good enough that we don't need a person except in very limited edge cases.
For some purposes, but not for others.
[dead]
There seems to be a pattern of underfunding things and then replacing them with AI.
We shouldn't have any expectation of talking to a real person in a customer service role ever again to be honest, especially over a text interface. Chatbots are good enough that we don't need a person except in very limited edge cases.
For some purposes, but not for others.
[dead]
There seems to be a pattern of underfunding things and then replacing them with AI.