Congrats on the launch. One complaint: RPA this, non-RPA that, but you never explain what it means. I would write down the acronym fully once at the first mention on the landing page.
i'm curious: how does the steady state error rate of a stochastic automated system like this compare with the downtime and errors that come from a (brittle) deterministic bridge that can fail with upgrades? what does the observability look like? (i'm guessing one feature is that the execution log including images/screenshots for each transaction gets saved, which is probably a huge improvement.)
Small website nitpick: I feel like the "In production with" section's companies logos should be a bit darker, I could barely tell there was something there.
100% right - we support the AI companies who are selling to the legacy end users - for ex: we don’t sell directly to hospitals, but an AI scribe for doctors that already has a hospital as a customer, we help them integrate to the hospital’s EMR
Legacy system users are also the one who pays the most for tools and services. We sell to enterprise, I can attest to that. If it is relevant usecase and positioning for the market, it should be fine.
yeah it’s been interesting to watch, we were surprised initially at how much legacy users actually wanted to adopt AI - I think it’s because of how awful the old software can be to interact with
Yeah that’s true - in those cases we’ve either worked with their outsourced IT provider to spin up VMs for us or have had to spin up our own VM and connect through a VPN - IT can be very fun…
Congrats on the launch. One complaint: RPA this, non-RPA that, but you never explain what it means. I would write down the acronym fully once at the first mention on the landing page.
Thank you!! Yeah that's a good point - it's been so engrained in our brains, appreciate the feedback
i'm curious: how does the steady state error rate of a stochastic automated system like this compare with the downtime and errors that come from a (brittle) deterministic bridge that can fail with upgrades? what does the observability look like? (i'm guessing one feature is that the execution log including images/screenshots for each transaction gets saved, which is probably a huge improvement.)
Small website nitpick: I feel like the "In production with" section's companies logos should be a bit darker, I could barely tell there was something there.
yes good call out - that customer wheel is so overdue for an update
Computer use agents that run on Windows VMs or in the browser. On-premise, cloud
I think you meant premises.
https://brians.wsu.edu/2016/05/30/premise-premises/
I’ve never heard a customer say “on-premises” when talking about servers they run. On-premise is usually the term regardless if it is “correct”.
thank you - good catch (:
Congrats on the launch! Legacy system users are also one of the slowest to adopt AI. How do you navigate that?
100% right - we support the AI companies who are selling to the legacy end users - for ex: we don’t sell directly to hospitals, but an AI scribe for doctors that already has a hospital as a customer, we help them integrate to the hospital’s EMR
Legacy system users are also the one who pays the most for tools and services. We sell to enterprise, I can attest to that. If it is relevant usecase and positioning for the market, it should be fine.
yeah it’s been interesting to watch, we were surprised initially at how much legacy users actually wanted to adopt AI - I think it’s because of how awful the old software can be to interact with
So AI companies would install this on their customer (practices) computers?
Yes, more likely on a virtual machine running the legacy software
Thanks. Most practices are not tech savvy. So how would the VM setup work in their own network / machines?
Yeah that’s true - in those cases we’ve either worked with their outsourced IT provider to spin up VMs for us or have had to spin up our own VM and connect through a VPN - IT can be very fun…
Could you use this to test new releases of software for bugs? A bit like TDD but for GUI interactions
Yes! we have customers doing that
Please make your trust center public if you are focusing on healthcare AI companies…the footer link is dead.
Thanks for flagging this!
What the deuce is an "RPA"?
Its an acronym for Robotic Process Automation. It usually means triggering mouse clicks and key stokes to perform tasks
It's a script that simulates clicks/keystrokes on Desktop/Web